Note that this setting will apply to all accounts - if you have more than one email account configured, you will not save sent items for any account. ![]() This is in File, Options, Mail, in the "Save messages" section, uncheck the option to Save copies of messages in the Sent folder. If you have only one email account in your profile, you could use the option to not save sent messages. It will prevent duplicates from being created going forward. Note: this setting will not remove existing duplicated sent messages. In Outlook 2010, check the options on the Sent Items tab.Ĭhoose the option for Do not save copies of sent items and send a test message to see if the problem persists. ![]() Anti-virus software can interrupt the Outlook process of sending or receiving and it will. Double click on your IMAP account then click More Settings. Incorrect account settings are a common cause of Outlook duplicates. Turning off Importance Markers If you don’t want to see the Important folder in Gmail either, you can use the above steps to hide the folder as well. In Outlook 2013, to check your settings for saving Sent items, open File, Account Settings. Contact the customer support team of your recipients email provider. Click the Email accounts button, double click on your account then click More settings. If you keep getting the error: Check if there are any mistakes in the recipients email address. ![]() This is the control Panel > Mail dialog, but you can open it right from Outlook: Go to File > Account Settings > Manage Profiles. If you are using Outlook 2016/2019 and have the Simplified account setup dialogs, you'll need to check the Advanced settings from Manage Profiles. This seems to be most common with Gmail and Yahoo-hosted accounts but other IMAP accounts may be affected as well. The result is two messages in the Sent Items folder every time you send a message. In the case of IMAP accounts, Outlook saves a sent message in the IMAP account's Sent message folder and your IMAP mail provider may also save a copy.
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